This article outlines what to do if you come across a continual pulsing blue dot when signing into Shift.

Step #1: Hard Refresh Shift

Completing a hard refresh may resolve the issue. Press Ctrl Shift R (Windows) or Cmd Shift R (Mac) on your keyboard to hard refresh Shift. 

Step #2: Other troubleshooting tips for communication error

This pulsing blue dot means something is preventing your server from communicating with Shift, consequently preventing a successful sign-in. Click here to find out what to do when you encounter an issue with communicating with the Shift server.

What's next?

Read about more known issues here.

Need some technical assistance? Head to our Help & FAQ section.