Issue Summary 📄

Some Outlook/Office365 users using emails with the Godaddy domain in Shift are having an issue logging into their emails. They are running into the following error message at login:

Status:

February 17th, 2024: Investigating 👀

Our Development team is aware of the issue and is currently investigating a fix. This article will be updated as progress is made, and impacted users who reached out to Support will be notified once a fix is deployed.

April 10th, 2024: Unresolved

This article aims to shed light on the situation and provide insight into why you may be experiencing difficulties when using Shift with GoDaddy email accounts.

Some Shift users have reported encountering issues with accessing their GoDaddy email accounts within the Shift browser. Upon investigation, it has become apparent that GoDaddy is implementing heuristics checks to determine if users are accessing its email through a "supported" browser. While GoDaddy does not explicitly state which browsers are supported, its heuristics checks effectively exclude many browsers, including Shift, from accessing its services. It's important to note that Shift and other Chromium-based browsers are just as secure as mainstream browsers like Chrome, as they utilize the same underlying code for functionality.

Shift's Position:

Shift is compliant with industry standards and operates within the bounds of security protocols. The blocking of Shift by GoDaddy is similar to instances where over-eager anti-virus software falsely flags Shift as malware – an unfortunate situation that is beyond our control.

Next Steps:

While we are actively working to address this issue, we must acknowledge that the resolution may not lie solely within our hands. The heuristics employed by GoDaddy are opaque, making it challenging to pinpoint a definitive solution. We are committed to exploring all avenues to mitigate the impact on our users; however, at this time there is no resolution timeline.

User Advocacy:

If you are experiencing difficulties with GoDaddy's email services in Shift, we encourage you to reach out to GoDaddy's support team and voice your concerns. Your feedback and advocacy can play a crucial role in raising awareness of this issue and advocating for a resolution.

In conclusion, we want to assure you that we are actively engaged in addressing the challenges posed by GoDaddy's blocking of Shift. We appreciate your patience and understanding as we navigate this issue, and we remain committed to providing you with the best possible user experience.

What's next?

Need more help? Reach out to our support team anytime!