Issue Summary 📄

After the recent update to v8.5.11, some users are running into a "site cannot be reached" or "127.0.0.1 refused to connect" error message and are unable to log into Shift:

Status: Resolved ✅

The reason for this error message is that v8.5.11 included some "under the hood" changes, that can sometimes cause Shift to get stuck in a loop. Worry not, as there are some basic troubleshooting steps you can do to help get you signed back in. Follow the suggested steps below:

1. Click the back button towards the top left, then hard refresh Shift by pressing Cmd Shift R (Mac) or Ctrl Shift R (Windows) on your keyboard
2. If the above does not work, perform a full data reset. Follow the second set of steps below, based on your OS:
   1. For Mac
   2. For Windows

What's next?

Check out other known issues here.

Need more help? Reach out to our support team anytime!